FAQ
WHY BUY FROM SHIP HAPPENS GAMES?
At Ship Happens Games, we care about bringing fun, well crafted games to your tables. When you buy from us, you are ensuring that we can make more quality games and pay our artists what they deserve.
Buying from us also ensures you are receiving the genuine product. Additionally, we are able to guarantee that any issues with missing components or damaged goods can be corrected in a timely manner.
HOW WILL GAMES BE SHIPPED?
USA
Domestic US orders are shipped with tracking, normally via USPS, UPS, or FedEx. During non-peak season (Jan-Oct) orders take 4-10 days to arrive.
INTERNATIONAL
International orders are shipped by our fulfillment partner Spiral Galaxy Games out of the United Kingdom.
I HAVE AN ISSUE OR QUESTION.
If you have an issue with your order or have any questions, including rule clarifications, scoring app issues, missing components, etc. send us an email at shiphappensgames@gmail.com or use the form below.
RULE CLARIFICATIONS
If you have a question about the rules and can't find the answer in the rulebook, send us your questions and we'll put the answers here (make sure you check Helpful Assists on page 11 of the rulebook first).
WHAT IS YOUR RETURN POLICY?
All of our games carry a 30 day return policy from the delivery date of your item(s). To start a return, send an email to shiphappensgames@gmail.com. After your return is complete, you will be refunded for the sold price of your returned items (excluding shipping).
Shipping is a significant expense and a drain on the environment so instead of sending your game back to us, we ask that you donate it to a local charity or public enriching organization. If you aren't familiar with a charity in your area, you can also donate to a local board game café, library, or school.
After your item has been donated, just email us proof (a receipt, handwritten letter, photo of who received it, etc.) and we'll process your refund.